CIS-CSM Practice Questions

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NEW QUESTION: 1
A company has these requirements for dealing with Cases:
- Handled efficiently and by the right agents
- Distributing the load so that agents do NOT have to manually select the next Case to work Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers
A. Route to agents with the least amount of active assigned work.
B. Route to agents staffing the assigned overflow queues.
C. Route to agents with the most cases closed for that topic.
D. Route to agents with the most capacity to take on new work.
Answer: A,D

NEW QUESTION: 2
Employers are legally allowed to check and review employee emails subject to which of the following requirements?
A. Written policy informing employees of potential for email searches
B. Evidence to suggest wrongdoing on the employee's part
C. No notification is required, therefore employers may check and review employee emails at any time
D. Employers are not allowed to check or review employee emails without employee permission
E. Immediate notification from the legal department of impending review
Answer: A
Explanation:
Explanation: Employers are legally allowed to check and review employee email as long as they provide a written policy informing employees of the potential for email searches. Without this written policy, employers could legally file concerns about invasion of employee privacy. Answer choice A is incorrect because immediate notification from the legal department of impending review would not be sufficient. Answer choice B is incorrect because evidence of employee wrongdoing is too late for an employer to implement a search policy. Answer choice D is incorrect because notification is required. Although employers technically own the emails that employees send and receive, they are not advised to search emails without a written search policy. Answer choice E is incorrect because employers are allowed to check and review employee emails.

NEW QUESTION: 3
In the current year, a merchandising organization had an inventory turnover ratio of 3.0, which was less than the industry average of 6.5. Which of the following offers the most likely explanation for this difference?
A. The organization experienced an unexpectedly large increase in sales shortly before year end.
B. The organization has overstated the cost of purchases in its financial statements.
C. The organization has understated the amount of inventory in its financial statements
D. The organization is holding obsolete or damaged items in its inventory
Answer: D

NEW QUESTION: 4
The
1. Renders an opinion as to whether the bonds are tax exempt.
2. Deter-mines whether a governments has legal authority to issue the bonds.
3. Drafts the bonds resolution the ordinance, and notice of election; and
4. Reviews the bidding information given to underwriter.
A. Bond counsel
B. Financial adviser
C. Underwriter syndicate
D. None of these
Answer: A