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NEW QUESTION: 1
An Alcatel-Lucent 7750 SR receives a route via an IS-IS LSP with internal reach ability, and receives the
same route via an OSPF type 5 LSA. If al protocol preferences are default, which route will be installed in
the route table?
A. The route learned via the OSPF type 5 LSA will be installed.
B. The route learned via IS-IS will be installed.
C. Both routes will be installed, regardless of whether ECMP is enabled.
D. Both routes will be installed, if ECMP is enabled.
Answer: B
NEW QUESTION: 2
Is it possible for a Page layout to be associated with a Record Type.
A. False
B. True
Answer: B
NEW QUESTION: 3
When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?
A. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.
B. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.
C. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.
D. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.
Answer: B
NEW QUESTION: 4
Refer to the exhibit.
Assume that all shown agents are available to take a call. Which agent will receive the call when a select resource step is triggered in the script for the Customer Service CSQ?
A. the agent with the shortest handled time
B. the agent that has been idle the longest
C. s1dispatch-OH
D. s1dispatch-PA
Answer: D
Explanation:
Explanation/Reference:
Explanation:
The Contact Service Queue (CSQ) controls incoming calls by determining where an incoming call should be placed in the queue and to which agent the call is sent. After you assign an agent to a resource group and assign skills, you need to configure the CSQs. You assign agents to a CSQ by associating a resource group or by associating all skills of a particular CSQ. Agents in the selected resource group or who have all the selected skills are assigned to the CSQ.
Skills within the CSQ can be ordered. This means, when resources are selected, a comparison is
done based on the competency level (highest for "most skilled" and lowest for "least skilled") of the first skill in the list. If there is a "tie" the next skill within the order is used, and so on.
Reference:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10 _0/ configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10- 0/
UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-
0_chapter_0111.html#UCCX_TP_C6155D52_00
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