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NEW QUESTION: 1
Server hardware includes the CPU, mainboard, dual in-line memory module (DIMM), hard disk, PCIe card, chassis, PSU, and fan.
A. FALSE
B. TRUE
Answer: B

NEW QUESTION: 2
What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)
A. Give them access to the configuration of topics and agents.
B. Give access to the skills overview screen.
C. Allow them the privilege to change skills.
D. Create different profiles, so they can change the agent groups as and when required.
Answer: B,C
Explanation:
Explanation/Reference:
Reference https://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf (page
27)

NEW QUESTION: 3
Company Background Corporate Information
A. 800 Windows Server 2008 User CALs are required.
B. 160 Windows Server 2008 User CALs are required.
C. 800 Windows Server 2008 Device CALs are required.
D. Datum 100 employes
Contoso 50 employes
Fabrikam 10 employes
All three companies have a flexible work environment that allows employees to work home. The employees
in all three companies share customers and collaborate on projects.
Existing Environment Existing Licensing Solution
The two affiliate companies purchase their licenses separately from A. Datum and often pay a higher price for their software. A. Datum approves all purchasing decisions.
Existing IT Environment
Employees of all three companies have their own desktops. The desktops run Windows XP Professional or
Windows Vista Business, and various versions of Microsoft Office.
The company has five servers that run Windows Server 2003
The IT department upgrades software every two years.
Business Requirements Planned Changes
Company growth is expected to increase both the amount of sales and the number of employees over the next three years.
E. Datum owns the following interests in two affiliate companies:
51 percent of Contoso, Ltd.
100 percent of Fabrikam, Inc.
The number of employees for each comany is shown in the following table:
F. 160 Windows Server 2008 Device CALs are required.
G. Datum has the following business goals:
Allow all employees to access the resources on all servers.
Upgrade the servers in all three companies to run the latest version of Windows Server.
Standardize the desktop operating systems in all three companies.
Standardize the desktop applications in all three companies.
Implement the latest version of Microsoft Exchange Server in all three companies in the next six months.
Ensure that all employees can use the current version of Outlook and Outlook Web Access.
Provide remote access to Office applications by using Terminal Services.
Minimize initial licensing costs.
Minimize total licensing costs.
Minimize the costs of technical support.
Spend the entire software budger each fiscal year.
Question
You are asked to choose a client access solution for the Windows Server 2008 environment to meet the business goals of the company. How many Windows Server 2008 CALs are required?
H. Datum plans to implement Microsoft Office SharePoint Server (MOSS) so that employees can
collaborate on projects.
All sales staff will receive a PDA so that they can access Exchange while they are out of the office.
Business Problem
The IT department has a limited training budget. As a result, the IT staff finds in difficult maintain newly deployed software.
Business Goals
Answer: B