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NEW QUESTION: 1
Which three components make up the Elite Multichannel Interaction Data Service suite?
(Choose three.)
A. XML Server
B. Multimedia
C. View
D. Voice and Presence
E. Virtual Agent
Answer: B,C,D
Explanation:
Explanation: The Interaction Data Service is the suite name for three Call Center Elite Multichannel products: l Interaction Data Server - Voice and Presence l Interaction Data Server - Multimedia, and l Interaction Data Server - View
NEW QUESTION: 2
How are PUMPUP events processed?
A. UCM and UCA events are collected and processed by REF component, and these events are then sent to the OSA server through PUMPUP events.
B. PUMPUP events are events that are collected by UAC Admin Data Collector snap-in, and these events are then sent to the OSA server through PUMPUP events.
C. PUMPUP events are events that are collected by REF Admin Data Collector snap-in, and these events are then sent to the OSA server through PUMPUP events.
D. UCM and UCA events are collected and processed by REF component, and these events are then sent to the BAM server through PUMPUP events.
Answer: A
NEW QUESTION: 3
HOTSPOT
Answer:
Explanation:
CIS-CSM FAQ
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CIS-CSM Exam Info
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CIS-CSM Exam Topics
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