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NEW QUESTION: 1
The Universal Containers' customer support organization has implemented Knowledge Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Create a dashboard that includes articles submitted by agents and approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Measure and reward agents based on the number of new articles approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: A,D
NEW QUESTION: 2
You need to implement a solution that meets the collaboration requirements.
What should you do?
A. Create an organization relationship.
B. Create a new sharing policy.
C. Run the Set-CASMailbox cmdlet.
D. Modify the organization configuration.
Answer: A
Explanation:
* Scenario: Custom recipient MailTips created in the Exchange Server organization of Trey
Research must be visible to the users at Fabrikam. The solution must ensure that administrators can define a subset of users who can share their MailTips.
* MailTips Over Organization Relationships
You may want to restrict certain types of MailTips. You can either allow all MailTips to be returned or allow only a limited set that would prevent NDRs. You can configure this setting with the MailTipsAccessLevel parameter on the Set-OrganizationRelationship cmdlet.
Reference: MailTips over organization relationships
NEW QUESTION: 3
HOTSPOT
You are at school and logged in to a Windows 7 computer using a standard user account.
You need to change some of the properties of a desktop icon for an assignment. Your instructor provides you with an administrator username and password and asks you to do two tasks.
When you open the Need Admin Access Properties window, you see the following image: Use the drop-down menus to select the answer choice that completes each statement. Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION: 4
A company wants to control access to its AWS resources by using identities and groups that are defined in
its existing Microsoft Active Directory.
What must the company create in its AWS account to map permissions for AWS services to Active
Directory user attributes?
A. AWS IAM access keys
B. AWS IAM users
C. AWS IAM roles
D. AWS IAM groups
Answer: C
Explanation:
Explanation/Reference:
Reference: https://aws.amazon.com/blogs/security/how-to-connect-your-on-premises-active-directory-to-
aws-using-ad-connector/
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