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NEW QUESTION: 1
Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avayato attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?
A. No, the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
B. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
C. Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
Answer: C
NEW QUESTION: 2
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month.
Which reporting solution should the Consultant recommend?
A. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.
B. Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.
C. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.
D. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.
Answer: C
NEW QUESTION: 3
A. Option D
B. Option A
C. Option B
D. Option C
Answer: C
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